Support

We're here to help you get the most out of AppDesk.

Need help? Email us at feedback@rivolu.com and we'll get back to you as soon as possible.

Getting Started

AppDesk connects directly to Apple's App Store Connect API. To get started you'll need to generate an API key from your App Store Connect account.

  1. Log in to App Store Connect and navigate to Users and Access → Integrations → App Store Connect API.
  2. Generate a new API key. You'll receive an Issuer ID, a Key ID, and a .p8 private key file.
  3. Open AppDesk and enter your Issuer ID, Key ID, and Vendor ID, then select your .p8 file.
  4. Click Sync to pull your sales data, revenue, and reviews.

For a detailed walkthrough with screenshots, see our Setup Guide.

Frequently Asked Questions

Where is my data stored?+

All of your data — sales, revenue, subscriptions, reviews and Apple Ads spend — is stored locally on your device (iPhone, iPad, or Mac). AppDesk does not use any cloud servers or third-party services to store it. Your App Store Connect and Apple Ads credentials are securely stored in the system Keychain. The one network service we operate is the App Rankings lookup, which returns public App Store chart positions for an app ID and never receives your credentials or sales figures.

How do the AI features work?+

AppDesk uses on-device AI (Apple Intelligence) to generate review responses, categorize reviews, and write the AI Insights on the Charts, Subscriptions, Reviews and Rankings tabs. All processing happens locally on your device and works offline — your sales figures and review text are never sent to external servers. On devices where Apple Intelligence is unavailable, AppDesk falls back to a built-in rules-based analysis that also runs on device.

What's the difference between Free and Pro?+

The free version gives you access to the last 30 days of sales data, 1 year of review history, and limited AI responses. Pro unlocks unlimited history, AI Insights on every tab, App Rankings, Apple Ads reporting, the subscription dashboard, widgets, unlimited AI review features, multi-currency display, and CSV export.

Can I try AppDesk before connecting my account?+

Yes. AppDesk includes a Demo mode with sample data so you can explore the full interface before entering your App Store Connect credentials.

How often does data sync?+

AppDesk uses incremental sync — each sync only pulls data that's new since your last sync. You can also run a historical sync to backfill all available data from App Store Connect. Sales data from Apple is typically available with a 24-hour delay.

Which platforms and OS versions are supported?+

AppDesk is a universal app for iPhone, iPad, and Mac. It requires iOS 26, iPadOS 26, or macOS 26 or later, and is built natively with SwiftUI for optimal performance on Apple Silicon and Intel Macs.

Can I export my data?+

Yes. Pro users can export any chart or data view to CSV for further analysis in spreadsheets or other tools.

What are AI Insights?+

Charts, Subscriptions, Reviews and Rankings each have an Insights button. It reads your last 30 days and writes what actually changed — which markets moved, how the period compares with a year ago, which of your apps is pulling ahead — with a suggested next step for each finding. Insights are a Pro feature and are written entirely on your device.

How do App Rankings work?+

Rankings is a Pro feature. It records where your apps chart every day, in every App Store storefront and category, across free, paid and grossing charts on iPhone and iPad. You can open any app for its full trajectory, sort positions by rank or region, browse the Top 100 in any storefront, search the App Store for any app, and star competitors to keep them in the sidebar. Chart positions are public data that AppDesk looks up by app ID — no credentials or sales figures are sent.

How do I connect Apple Ads?+

Apple Ads reporting is a Pro feature, and it needs its own API client, separate from your App Store Connect key: a Client ID, Team ID, Key ID and private key, created by a user holding an API role in your Apple Ads account. The Apple Ads setup guide walks through it. Once connected, daily campaign spend appears beside your App Store revenue, and removing the credentials in Settings deletes all downloaded spend data.

What ad metrics does AppDesk show?+

ROAS (developer proceeds per dollar of spend), cost per install, cost per tap, ad taps and installs, and spend as a share of gross customer sales — plus a per-keyword table of cost, taps, installs and cost per install. AppDesk is explicit about the limits: Apple reports installs per keyword and revenue per app, with nothing joining a search term to a purchase, so per-keyword figures are estimates measured against what an average download of that app is worth. App-level spend-versus-revenue totals are measured, not modelled. Apple also serves keyword data for roughly the last 90 days only, so that history builds from the day you connect.

What permissions does the API key need?+

AppDesk requires an App Store Connect API key with at least Sales and Reports access to pull sales data and Customer Reviews access to manage reviews. We recommend using a read-only key where possible. See our Setup Guide for detailed instructions.

Troubleshooting

Sync is not returning any data

  • Verify your Issuer ID, Key ID, and Vendor ID are correct.
  • Make sure the .p8 key file has not been modified or corrupted.
  • Check that your API key has the required permissions in App Store Connect.
  • Apple's sales data has a ~24 hour delay, so today's data won't appear until tomorrow.
  • Follow our Setup Guide to verify your configuration step by step.

AI review responses are not working

  • On-device AI requires iOS 26, iPadOS 26, or macOS 26 or later with Apple Intelligence enabled.
  • Ensure Apple Intelligence is turned on in Settings → Apple Intelligence & Siri (iPhone/iPad) or System Settings → Apple Intelligence & Siri (Mac).
  • The device must meet Apple's hardware requirements for on-device AI processing.

App crashes or won't launch

  • Make sure you're running the latest version of AppDesk from the App Store.
  • Try restarting your device and launching AppDesk again.
  • If the issue persists, email us at feedback@rivolu.com with your device and OS version along with a description of what happened.

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